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Made in the Shade Blinds Saskatoon wants to help you get your windows on the Best Dressed list! They offer free in-home consultations, where they bring the showroom to you. Not only is this more convenient for you, it allows you to see a variety of choices for your home, surrounded by your colors and furnishings, in your home’s own natural light. Made In The Shade Saskatoon are your Trusted Saskatoon Blinds and Window Coverings Experts!

Here Heather shares her first tip on Work with businesses who care!

I recently had the opportunity to visit a family that was not happy at all with the company that they had hired to provide and install their blinds. Our initial phone call revealed that the customer received a colour that she did not want. I booked an appointment to go out and consult with the family the next afternoon.

Upon arrival, I did notice that the blinds were not white (as the customer had requested) and was told that the other company had told her that the product she wanted was not available in white. What? 2” Composite blinds? Not available in white? I thought it to be very strange as I have numerous variations of white in my sample books…. And of course, we found one that matched her trim perfectly. I asked about a previous consultation and the quote for service, and she mentioned that she had not been given either from the company. Hmmmm…..

When measuring her windows, I went room by room and had the chance to see the installation that was done. I wondered why the blinds in the master bedroom (and only that set) were recessed into the window casing and butted up against the window, including the valance! The poor homeowner had been so distressed about the colour that she had not noticed how her product had been installed! I wrapped up our consultation and headed home to ask some questions of the manufacturer’s representative.

As her fight continued with her previous provider (who flat out refused to do ANYTHING and insisted upon payment), I found that she had not been sold a composite blind, she had been sold a far inferior vinyl product usually reserved for builders. It only comes in two versions of white…one being the exact colour my client had in her home. Flat out, she had been deceived by her previous provider.

My best advice in this situation?

Make sure you get a consultation and physically view the product that you are planning to install in your home. If the person does not offer a consultation, DO NOT WORK WITH THEM. Seriously, if a business will not take the time to meet you, consult with you and find out more about your needs, they do not deserve your business.
Get a quote and go through it carefully. In fact, get a few quotes! The rule of thumb is 3…so if you are not provided with a written quote, cross that person off of your shopping list.
Ask questions. If there is ever something that seems very out of line, ask about it!
Work with a company that offers a customer satisfaction guarantee. Made in the Shade Blinds Saskatoon offers a 100% customer satisfaction guarantee, meaning that we won’t stop working until you are satisfied.

Deal with people who care about your job, and their reputation! Work with Made in the Shade Blinds Saskatoon and expect to be impressed!

To schedule an appointment with Heather - the ' Shady -Lady' click here!

The businesses featured on www.trustedsaskatoon.com become Partners...and we promote the mantra that 'only together are we Trusted." ..we all have our parts to play to ensure the Saskatoon directory maintains the standards and high level of integrity that it does.

Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business. They are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees daily we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fill out a report to tell us about the experience...

Our latest business to be mystery shopped is Trusted Saskatoon Salon HairStyle Inn.

TRUSTED COMPANY: Hairstyle Inn

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered?

Friendly.

2. If retail: Appearance of the store/staff and showroom?

WELL STOCKED; BUSY

3. What is the product/industry knowledge of staff?

Excellent!

4. If a quote is required, is the quote well laid out/ clear?

n/a

5. Did they ask where you found them?

Yes

6. Overall experience 1-10.

7. Would you return as a customer/ recommend them to close friends?

Absolutely.

8. Did anyone stand out as exceptional? If so, who? Why?

YES “DREGS” EXCEEDED MY EXPECTATIONS. PROFESSIONAL AND GIFT WITH PURCHASE.

9. If you made a purchase/booked a job, how was the process? If so, refer to the Trusted Guarantees and give an overall mark on each if applicable.

TRUSTED GUARANTEES

1. Provide the service and quality promised.

2. Complete the job on time.

3. Charge the price quoted with NO surprises.

4. Communicate honestly and be responsive to customer needs.

5. Resolve any issues with customer satisfaction in mind.

Please share any other comments relating to your experience with the company.

PLEASANT AND HELPFUL ATTITUDE EXHIBITED BY ALL STAFF. THE PRICE OF SERVICE WAS FAIR AND COMPETITIVE!

GREAT Job, Hairstyle Inn team!! This proves yet again that you deserve the thumbs-up from www.trustedsaskatoon.com !

If you want to experience the Trusted customer service difference, call Hairstyle Inn today.

Trusted Tips & Resources

Made In The Shade Blinds your Trusted Saskatoon Blinds & Window Coverings Expert tip on working with businesses who care

Hairstyle Inn a Trusted Saskatoon Salon passes a mystery shop

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