Being a Trusted Business on the Saskatoon directory comes with alot of responsibility, no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them. Most other organizations offer is checking that the business has a valid business license, and maybe that they have insurance and don't have a bad rating, 99% don't even bother with that and those that do rely on the consumers to provide ratings, mostly unverified and un-qualified.

The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does. To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted Partners, we then get our mystery shoppers to fill out a report to tell us about the experience!

Our latest business to be mystery shopped is Trusted Saskatoon Salon HairStyle Inn, lets tell you how they did!

TRUSTED COMPANY: Hairstyle Inn

Name of Shopper: Shelby

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered?: The receptionist was very friendly.

2. If retail: Appearance of the store / staff and showroom?: The store was very neat and organized. 

3. Product/industry knowledge of staff?: The knowledge that Laddy has is amazing.  He asked me a lot of questions in regards to my at home hair routine and gave me a lot of great suggestions.

4. If a quote is required is the quote well laid out/ clear?: No quote was given.

5. Did they ask where you found them?: No but Laddy knew it was from Trusted Saskatoon :)

6. Overall experience 1-10.: 10 +++++ 

7. Would you return as a customer/ recommend them to close friends?: Yes and already have!!!

8. Did anyone stand out as exceptional? If so who? Why?: Laddy was wonderful!!  He was very personable and helped me feel at ease with all my crazy hair issues :)

9. If you made a purchase/booked a job how was the process? It was perfect.

If so refer to the Trusted Guarantees and give an overall mark on each if applicable.

TRUSTED GUARANTEES

1. Provide the service and quality promised. 10

2. Complete the job on time. 10

3. Charge the price quoted with NO surprises. 10

4. Communicate honestly and be responsive to customer needs. 10

5. Resolve any issues with customer satisfaction in mind. 10

Please share any other comments relating to your experience with the company.

I have gone through a fair bit of stress in the last 2 years with some health issues and loss of a dear friend and my mom, with that my hair has taken a beating.  Its super dry and falling out like crazy.  I went to see Laddy for help.  He told me to go to the doctor and which test results to request.  Laddy explained to me how stress effects the hair and recommended some supplements to take specifically for the hair.  He gave me a great cut and I felt like a new person when I left!!  He also recommended which hair products I should be using and how much etc.  It was a GREAT experience!

GREAT Job Hairstyle Inn team!! Proving yet again that you deserve the Thumbs up from www.trustedsaskatoon.com !

If you want to experience the Best Saskatoon salon experience and Trusted customer service difference call Hairstyle Inn Salons  today- Check out their listing here

Saskatoon if you are looking for a Trusted company to help you with your home or business Heating or Cooling system problems or to find the best and most high efficient air conditioner or furnace for your home J.O.B. Heating & Air Conditioning is who you need to call! If your family suffers from allergies a new furnace that filters and helps to eliminate those unwanted allergens will make a real difference.

The amazing staff at JOB Heating & Air Conditioning will consult with you to get something that fits your exact and specific needs and budget. With a new high efficient furnace you should cut your heating bills about 35% on average. We all love saving money!

JOB Heating & Air Conditioning are SASKATOON PLUMBING, AIR CONDITIONING & SASKATOON FURNACE Experts

A Real Plumbing Story 

Recently, while doing a renovation in a very old commercial building, we found, as with a good majority of older structures, that the building had been neglected with many items falling into disrepair.  Some repairs were made incorrectly that negatively affected the structural integrity of the building. As we progressed with the reno, one item after another would crop up causing a one step forward and two steps back approach.

Two crucial steps  that affect any job are the deadline and total cost of that job. This one was no different, the deadline was fast approaching and many people’s lives were going to be negatively affected by missing this deadline. Professional contracting companies are legislated to put a high priority on safety no matter what the scenario. We attend safety courses offered by the Saskatchewan Construction Safety Association or by retail suppliers to demonstrate our commitment to safety. The information we garner from the classes is very beneficial to our day to day operations. But what happens when push comes to shove and a deadline is looming, you have many hours and much material on a job that you haven't been paid for? Do you accept that there is "acceptable risk" because of the deadline or that you have money owing to you? I believe the answer to this is, no. Receiving a fine from the Government notwithstanding, I'm the person that after an accident happens will have to go and bring the wife, husband, Mother or Father to the hospital or dare I say morgue. To me this would be the hardest thing I would ever have to do in my life and if I was to ignore a safety concern because of a deadline or budget, how could I look my own family in the eye? As business owners we cannot be on every job site all the time. We rely on our supervisors and employees to bring these concerns to our attention and to deal with them promptly. As sub contractors we have an obligation to bring the safety concern to the General or building owner. But what happens when their good judgement is clouded by that looming deadline or budget restraint? Our training tells us that it doesn't matter. Work must stop and corrections must be in place to ensure the safety of all people on that job site, not just your own worker.

On this job site I mentioned, this was exactly what took place. The instructors in all the classes we have been taking said this would happen but it doesn't really prepare you for the reality when it does. I found myself with my team having an argument about what is considered safe and what measure's should be taken before we continue with work. The irony of this situation was this argument was taking place right beside a broken ladder owned by another trade or the general / owner himself. This was a metaphor for his safety plan on his job site. I had a hard decision to make, forget about the deadline and the financial cost or use "acceptable risk" and hope for the best. That's when I thought " do I want to make that call to a wife, or a new mother?" The answer was emphatically, no.

Upon reflection the valuable lesson that I learned was that safety has no price. Professional contractors of any kind believe and live this every day. Yes sometimes safety can be taken to the extreme or taken advantage of. It is the professional contractor and his commitment to ongoing learning and behavioural change that will make the correct decision when the time comes.

When you choose a contractor you should ask about their commitment to safety and be prepared yourself as the home owner or building owner to make the site safe. Or it could be you having to make the dreaded call to that young mother.

You can find JOB Heating and Air conditioning online www.jobheating.com. Check out their listing here in the SASKATOON AIR CONDITIONING & FURNACE  and in the Saskatoon Plumbing categories on THE Saskatoon Directory of excellence..they are Trusted boiler EXPERTS Right here in Saskatoon!