Being a Trusted Business on the Saskatoon directory comes with alot of responsibility, no other directory, advertising medium or ' watchdog organization' puts businesses through the process we do before we promote and endorse them. Most other organizations offer is checking that the business has a valid business license, and maybe that they have insurance and don't have a bad rating, 99% don't even bother with that and those that do rely on the consumers to provide ratings, mostly unverified and un-qualified.
The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity that it does. To ensure that our partners are upholding these guarantees on a daily basis we have a MYSTERY SHOPPER PROGRAM, where normal everyday people mystery shop our Trusted Partners, we then get our mystery shoppers to fill out a report to tell us about the experience!
Our latest business to be mystery shopped is Trusted Saskatoon Salon HairStyle Inn, lets tell you how they did!
TRUSTED COMPANY: Hairstyle Inn
Name of Shopper: Shelby
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered?: The receptionist was very friendly.
2. If retail: Appearance of the store / staff and showroom?: The store was very neat and organized.
3. Product/industry knowledge of staff?: The knowledge that Laddy has is amazing. He asked me a lot of questions in regards to my at home hair routine and gave me a lot of great suggestions.
4. If a quote is required is the quote well laid out/ clear?: No quote was given.
5. Did they ask where you found them?: No but Laddy knew it was from Trusted Saskatoon :)
6. Overall experience 1-10.: 10 +++++
7. Would you return as a customer/ recommend them to close friends?: Yes and already have!!!
8. Did anyone stand out as exceptional? If so who? Why?: Laddy was wonderful!! He was very personable and helped me feel at ease with all my crazy hair issues :)
9. If you made a purchase/booked a job how was the process? It was perfect.
If so refer to the Trusted Guarantees and give an overall mark on each if applicable.
TRUSTED GUARANTEES
1. Provide the service and quality promised. 10
2. Complete the job on time. 10
3. Charge the price quoted with NO surprises. 10
4. Communicate honestly and be responsive to customer needs. 10
5. Resolve any issues with customer satisfaction in mind. 10
Please share any other comments relating to your experience with the company.
I have gone through a fair bit of stress in the last 2 years with some health issues and loss of a dear friend and my mom, with that my hair has taken a beating. Its super dry and falling out like crazy. I went to see Laddy for help. He told me to go to the doctor and which test results to request. Laddy explained to me how stress effects the hair and recommended some supplements to take specifically for the hair. He gave me a great cut and I felt like a new person when I left!! He also recommended which hair products I should be using and how much etc. It was a GREAT experience!
GREAT Job Hairstyle Inn team!! Proving yet again that you deserve the Thumbs up from www.trustedsaskatoon.com !
If you want to experience the Best Saskatoon salon experience and Trusted customer service difference call Hairstyle Inn Salons today- Check out their listing here
