Being a Trusted Partner on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All Trusted Saskatoon partners must pass a unique verification process; they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a robust local marketing campaign.
We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with everyday people, just like you, who are looking for products and services in Saskatoon and the surrounding area. We approach individuals we see looking for a local business and ask them to mystery shop Trusted Saskatoon Partners in that category. Those who agree to be Trusted mystery shoppers go about their usual business, except at the end, they fill out a report to tell us about the experience. We then share it with you!
We are thrilled to share our latest mystery shop.
Perfection Plumbing & Drain are Trusted Saskatoon Plumbing and Drain Cleaning Experts
Date of Mystery Shop: August 12, 2024
Name of Shopper: Chad and Ruby Tricker
MYSTERY SHOP CHECKLIST:
How was the greeting/ welcome/ call answered? If retail, what is the appearance of the store/staff and showroom? The person on the phone was friendly and professional.
Product/industry knowledge of staff? Very good.
If a quote is required, is the quote well laid out/ clear? They provided me with an estimate over the phone, but there was a disclaimer that it would still depend on the work to be done.
Did they ask where you found them? Yes
Overall experience 1-10. 10
Would you return as a customer or recommend them to close friends? Definitely, they are very helpful and thorough with their work.
Did anyone stand out as exceptional? If so who? Why – Chance and his apprentice.
TRUSTED GUARANTEES
1. Provide the service and quality promised - Yes
2. Complete the job on time - Yes
3. Charge the price quoted with NO surprises - Yes
4. Communicate honestly and be responsive to customer needs - Yes
5. Resolve any issues with customer satisfaction in mind - Yes
ANY OTHER COMMENTS?
Chance and his partner from Perfection Plumbing were great. They were very professional, explained everything, and spent a good time ensuring that the job was done well. The charge was reasonable, considering the length of time spent. Highly recommended.
THANK YOU, Chad and Ruby, FOR sharing your experience.
This is the 3rd time perfection has been mystery shopped over the years, and yet again, proving that the team at Perfection Plumbing deserve the Thumbs Up from www.TrustedSaskatoon.com
If you are experiencing any plumbing problems, contact Perfection at 306-652-9556 