The Trusted teamwork for the public, we do that by finding great local businesses, verifying they are as good as we have heard, and contracting them to uphold the 5 Trusted Guarantees. These 5 Trusted guarantees are the cornerstone of our business and the businesses we partner with, and if something does go wrong we hold the businesses to their obligations....that's what the Trusted Saskatoon businesses sign up for. That's why we promote them and why we believe they are the best businesses in the cities we serve. 

JANICE'S BUILD- the Trusted Rebuild

Last week we heard about Janice, a single Mum in Saskatoon that has not been lucky enough to deal with a  ' Trustworthy' business, in fact, she has dealt with the kind of company that we set Trusted Saskatoon up to protect people from.... let's share the first part of the story. 

Janice is a lovely woman who has been left in a house that was a home 5 months ago & now is a dangerous unfinished, building site. She is trying to keep on a brave face for her 10-year-old daughter but is sick with worry that the house won't survive the Winter cold that is on its way,  and wondering every day how she is going to manage to get back on her feet .......why? All because of an unscrupulous Saskatoon contractor that has been her worst nightmare! 

We heard her story last week through a friend of Sara's, the Trusted founder, and we were extremely moved by her plight, and wanted to do what we could to help...it's a great thing we know an amazing group of local Saskatoon businesses, who are invested in their community and who truly set the standard for integrity in the Saskatoon Business community!

We sent out an email at 9 pm that night, we had some responses back within the hour and by the end of the week, we have already had so many wonderful Trusted Saskatoon directory partners offer Janice their help...and  Trusted Regina partners!  

• Perfection Plumbing - All the plumbing
• kitchen backsplash, shower tiles, labour
•  A NEW CUSTOM KITCHEN
• Age Of Electric - ALL the electrics
• Sunview Windows & Doors - $250 towards the rebuild
• Kari Calder- Century 21 - $300 in Home Depot Gift Certs
• Hairstyle Inn's  - $300 Gift Certificate to HSI
• Made In The Shade Gift Certificate for MIS
• Trusted Regina Partners a NEW Roof and heated roof system! 
• Fresh Living - shopping help and design 
• Kitchen & Bath Classics  - Bathroom vanity unit
• PLus all  Painting services  

" Saskatoon has been amazing to me and my family, and I believe it's important to step up to help people in the community you live in. Janice's situation is not uncommon unfortunately, a thing like this happen every day to families and individuals in this city and this province, that's why I was motivated to start Trusted. I am just glad I am in a position, along with the Trusted partners to help her with this hand up back on her feet again. 
 
To start the ball rolling I will donate $1000 in TrustedSaskatoon.com  Gift Certificates for Janice to put towards this rebuild. She can use them at any of the partner businesses on the www.trustedsaskatoon.com directory.  I am not going to publicly name the contractor or his business...that is not my place, but after what I saw & heard today I believe strongly that the company  should have their A rating on the Better Business Bureau of Saskatchewan lowered to an F, and the insurance companies should take them off their preferred list of contractors"  
 
  

Perfection Plumbing was founded in 1996 and is locally owned and operated. They are different than any other plumbing company in the area. In 2001 they became affiliated with a national plumbing association called Plumbers Success International. Through this affiliation, they are able to bring valuable products and services to clients that they cannot obtain from any other plumbing service company in the area.

Perfection Plumbing are Trusted Saskatoon Plumbers on the Saskatoon Directory

Here they share a tip on chlorine:

Check out their listing in Saskatoon Plumbing on the Saskatoon Directory to read what their many happy clients had to say to us at here at the Trusted HQ.

Perfection Plumbing was founded in 1996 and is locally owned and operated. They are different than any other plumbing company in the area. In 2001 they became affiliated with a national plumbing association called Plumbers Success International. Through this affiliation, they are able to bring valuable products and services to clients that they cannot obtain from any other plumbing service company in the area.

Perfection Plumbing are Trusted Saskatoon Plumbers on the Saskatoon Directory

Here they share a tip on how to fix low water pressure:

Check out their listing in Saskatoon Plumbing on the Saskatoon Directory to read what their many happy clients had to say to us at here at the Trusted HQ.

Perfection Plumbing was founded in 1996 and is locally owned and operated. They are different than any other plumbing company in the area. In 2001 they became affiliated with a national plumbing association called Plumbers Success International. Through this affiliation, they are able to bring valuable products and services to clients that they cannot obtain from any other plumbing service company in the area.

Perfection Plumbing are Trusted Saskatoon Plumbers on the Saskatoon Directory

Here they share a tip on how to check if your toilet is leaking and costing you $100's in wasted water each year!!

Check out their listing in Saskatoon Plumbing on the Saskatoon Directory to read what their many happy clients had to say to us at here at the Trusted HQ.

Perfection Plumbing was founded in 1996 and is locally owned and operated. They are different than any other plumbing company in the area. In 2001 they became affiliated with a national plumbing association called Plumbers Success International. Through this affiliation, they are able to bring valuable products and services to clients that they cannot obtain from any other plumbing service company in the area.

Perfection Plumbing are Trusted Saskatoon Plumbers on the Saskatoon Directory

TRUSTED COMPANY: Perfection Plumbing 

Date: July 25, 2013 

MYSTERY SHOP CHECKLIST:

1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.

2. If retail: Appearance of the store / staff and showroom? Did not go into their offices.

3. Product/industry knowledge of staff?  Very good - after taking one look he was able to get a good idea of what the problem was.

4. If a quote is required is the quote well laid out/ clear? After looking he asked if we could sit down somewhere to go over pricing.  He had a binder with set prices and explained what he was going to do, what it was going to cost and what my options were. 

5. Did they ask where you found them? Yes, they did.

6. Overall experience 1-10. 10

7. Would you return as a customer/ recommend them to close friends? Absolutely - no hesitation at all.

8. Did anyone stand out as exceptional? If so who? Why? I only spoke to the receptionist and dealt with the plumber that came to the house and both were very nice.  

9. If you made a purchase/booked a job how was the process?

If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)

TRUSTED GUARANTEES

1. Provide the service and quality promised - 10

2. Complete the job on time - 10

3. Charge the price quoted with NO surprises - 10

4. Communicate honestly and be responsive to customer needs - 10

5. Resolve any issues with customer satisfaction in mind - 10

Please share any other comments relating to your experience with the company.

The booking process was quick - she asked me on the phone where I had heard about them.  Was able to get us in in 2 days, gave us a time window in which they would be there and said she would try to see if they could come earlier (and they were able to come about an hour earlier).  He called before he came,  wore covers over his shoes and was clean, friendly and did not smell like smoke (huge deal for me). 

They have a customer loyalty program which he explained to me and then before I paid explained it all again to my husband on the phone. They called the next day to follow up on the appointment and service - I told her that it was one of first times I didn't feel hesitant about a trades person coming to my house and that I felt when he was done that he had actually fixed the problem (felt confident in that). 

My husband and I were so happy with the service that we purchased a lifetime membership for their loyalty program and will be Perfection Plumbing customers for life!

WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com! 

Find Perfection Plumbing on line here , on Facebook here - where they run  contests and offer more handy tips or go and check out their listing in Saskatoon Plumbing on the Saskatoon Directory to read what their many happy clients had to say to us!