Marla Janzen is an award winning SASKATOON REAL Estate expert she takes action to sell her client's homes and find them the perfect new place to live while negotiating the best terms and price possible. She loves what she does and takes great pride in providing excellence in customer service to all of her clients.

She is one of our wonderful  TRUSTED SASKATOON REAL ESTATE EXPERTS listed on the SASKATOON DIRECTORY and loves to provide Trusted Tips that help the public!

Marla Janzen from century 21 Fusion is the realtor for BC Based home builders Westbow Construction's Radius at The Legends condo project in Warman SK, and she invited the Trusted team up for a tour around the show condos and to meet the owner of Westbow Construction Dick Westeringh. We figured we would take along our video camera so you could see for yourself why living in Warman should be a consideration for anyone thinking about moving!  

Tour of 425 Langer Place - 2 storey, 3 bed condo   - interior decorating and staging was done by Fresh Living - your Trusted Saskatoon Interior decorators 

Find out more about Westbow Construction and what they stand for in this candid interview with Marla and Dick

What asked Dick how it was to deal with Marla - A Trusted Saskatoon Realtor- this is what he had to say . " Every once in a long while you might meet a person that is perfectly suited for the role they play in life. Marla Janzen is such a person. I have had the privilege of working with Marla this past year and each time I meet Marla, I appreciate her more. Marla presents herself well and then lives up to her presentation. Marla does her home work, she knows her products and she knows her competitors products. Marla goes the extra mile to ensure that her costumers have everything that they need to make an informed decision. Marla is a real estate salesperson that does not feel like salesperson. She is more of a friend that helps you make the right decisions. Marla is not about making another sale as much as making a new friend. Marla works hard, has good ideas, and she is fun to work with. Marla wants the deal to be good for everyone involved. I am happy working with Marla and I am confident that Marla’s customers will be well served by Marla. Thank you Marla for being a vital part of the “Warman Westbow Team.” Dick Westeringh

Find Marla Online at http://www.century21.ca/marla.janzen   she is a Century 21 Fusion Realtor Sakatoon based at 703 Circle Drive, Saskatoon..or checkout her listing in REAL ESTATE SASKATOON here on www.trustedsaskatoon.com, Marla Janzen is TRUSTED SASKATOON REAL ESTATE EXPERT.

Perfection Plumbing was founded in 1996 and is locally owned and operated. They are different than any other plumbing company in the area. In 2001 they became affiliated with a national plumbing association called Plumbers Success International. Through this affiliation, they are able to bring valuable products and services to clients that they cannot obtain from any other plumbing service company in the area.

Perfection Plumbing are Trusted Saskatoon Plumbers on the Saskatoon Directory

TRUSTED COMPANY: Perfection Plumbing 

Date: July 25, 2013 

MYSTERY SHOP CHECKLIST:

1. How was the greeting/ welcome/ call answered? Very pleasant and friendly.

2. If retail: Appearance of the store / staff and showroom? Did not go into their offices.

3. Product/industry knowledge of staff?  Very good - after taking one look he was able to get a good idea of what the problem was.

4. If a quote is required is the quote well laid out/ clear? After looking he asked if we could sit down somewhere to go over pricing.  He had a binder with set prices and explained what he was going to do, what it was going to cost and what my options were. 

5. Did they ask where you found them? Yes, they did.

6. Overall experience 1-10. 10

7. Would you return as a customer/ recommend them to close friends? Absolutely - no hesitation at all.

8. Did anyone stand out as exceptional? If so who? Why? I only spoke to the receptionist and dealt with the plumber that came to the house and both were very nice.  

9. If you made a purchase/booked a job how was the process?

If so refer to the Trusted Guarantees and give an overall mark on each if applicable. (on a 10 scale, 10 is high)

TRUSTED GUARANTEES

1. Provide the service and quality promised - 10

2. Complete the job on time - 10

3. Charge the price quoted with NO surprises - 10

4. Communicate honestly and be responsive to customer needs - 10

5. Resolve any issues with customer satisfaction in mind - 10

Please share any other comments relating to your experience with the company.

The booking process was quick - she asked me on the phone where I had heard about them.  Was able to get us in in 2 days, gave us a time window in which they would be there and said she would try to see if they could come earlier (and they were able to come about an hour earlier).  He called before he came,  wore covers over his shoes and was clean, friendly and did not smell like smoke (huge deal for me). 

They have a customer loyalty program which he explained to me and then before I paid explained it all again to my husband on the phone. They called the next day to follow up on the appointment and service - I told her that it was one of first times I didn't feel hesitant about a trades person coming to my house and that I felt when he was done that he had actually fixed the problem (felt confident in that). 

My husband and I were so happy with the service that we purchased a lifetime membership for their loyalty program and will be Perfection Plumbing customers for life!

WHAT A GREAT MYSTERY SHOP!!! Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com! 

Find Perfection Plumbing on line here , on Facebook here - where they run  contests and offer more handy tips or go and check out their listing in Saskatoon Plumbing on the Saskatoon Directory to read what their many happy clients had to say to us!  

The businesses featured on www.trustedsaskatoon.com become Partners...and we promote the mantra that 'only together are we Trusted." ..we all have our parts to play to ensure the Saskatoon directory maintains the standards and high level of integrity that it does.

Trusted then enters into a contract, where the partners sign to uphold the 5 Trusted Guarantees ..these are the foundation of our business. They are the Guarantees that our Trusted businesses offer their clients...to ensure that our partners are upholding these guarantees daily we have a MYSTERY SHOPPER PROGRAM, where we mystery shop a minimum of 10% of our Trusted Partners on an annual basis... we get our mystery shoppers to fill out a report to tell us about the experience...

Our latest business to be mystery shopped is Trusted Saskatoon Salon HairStyle Inn.

TRUSTED COMPANY:   Hairstyle Inn

MYSTERY SHOP CHECKLIST

1. How was the greeting/ welcome/ call answered?

 Friendly.

2. If retail: Appearance of the store/staff and showroom?

WELL STOCKED; BUSY

3. What is the product/industry knowledge of staff?

Excellent!

4. If a quote is required, is the quote well laid out/ clear?

n/a

5. Did they ask where you found them?

Yes

6. Overall experience 1-10.

10

7. Would you return as a customer/ recommend them to close friends?

Absolutely.

8. Did anyone stand out as exceptional? If so, who? Why?

YES “DREGS” EXCEEDED MY EXPECTATIONS. PROFESSIONAL AND GIFT WITH PURCHASE.

9. If you made a purchase/booked a job, how was the process? If so, refer to the Trusted Guarantees and give an overall mark on each if applicable.

TRUSTED GUARANTEES

1. Provide the service and quality promised.

2. Complete the job on time.

3. Charge the price quoted with NO surprises.

4. Communicate honestly and be responsive to customer needs.

5. Resolve any issues with customer satisfaction in mind.

Please share any other comments relating to your experience with the company.

PLEASANT AND HELPFUL ATTITUDE EXHIBITED BY ALL STAFF. THE PRICE OF SERVICE WAS FAIR AND COMPETITIVE!

GREAT Job, Hairstyle Inn team!! This proves yet again that you deserve the thumbs-up from www.trustedsaskatoon.com !

If you want to experience the Trusted customer service difference, call Hairstyle Inn today.