The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity we demand. To ensure our partners are upholding these guarantees on a daily basis, we have a mystery shop program. We reach out to normal everyday people who we know are in the market for local products and services, and we ask them to add our Trusted Partners to their list. We then send them a report so they can share their experience.
Made In The Shade Mystery Shop
Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather as a Trusted Saskatoon window coverings pro for over 5years- so how did she perform in a Trusted Mystery Shop?
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered? Friendly
2. If retail: Appearance of the store/staff and showroom? N/A
3. Product/industry knowledge of staff? Rating 9/10
4. If a quote is required is the quote well laid out/ clear? Yes
5. Did they ask where you found them? I believe I gave that information
6. Overall experience 1-10? 9/10
7. Would you return as a customer/ recommend them to close friends? Yes
8. Did anyone stand out as exceptional? If so who? Why? Heather was the representative I was dealing with, Very Professional.
TRUSTED GUARANTEES
1. Provide the service and quality promised. Yes
2. Complete the job on time. Yes
3. Charge the price quoted with NO surprises. N/A
4. Communicate honestly and be responsive to customer needs. Yes
5. Resolve any issues with customer satisfaction in mind. N/A
GREAT job Made In The Shade! Proving yet again that you deserve the Thumbs up from the team at www.trustedsaskatoon.com
Heather Boyko is ' The Shady lady' and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts
Being a Trusted Business on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising medium, or 'watchdog organization' puts businesses through the process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses who we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! The Trusted Saskatoon Team are thrilled to share our latest mystery shop report about Scott Roofing!
Name of Shopper: Brett B
1. How was the greeting/welcome/call answered?
Promptly and professionally. I had someone booked for an inspection and quote within minutes.
2. Product industry knowledge of staff?
Scott had multiple samples available and was able to source my roof needs without delay.
4. If a quote is required is it well laid out / clear?
Yes, it was delivered quickly and the information on the quote was clear.
5. Did they ask where you found them?
Yes
6. Overall experience 1-10
10 out of 10
7. Would you return/recommend?
Yes.
8. Did anyone stand out as exceptional?
Yes, Scott.
9. If you made a purchase or booked a job, how was the process?
See below
Did they uphold the 5 Trusted Guarantees?
- Provide the service and quality promised - Yes
- Complete the job on time - yes
- Change the price quoted with no surprises - yes
- Communicate.honestly and be responsive to customer needs - yes
- Resolve any issues with customer satisfaction in mind - yes
Please share any other comments relating to your experience with the company.
"This was an interesting test for Scott Roofing because of some strange circumstances which they handled very well.The roofing material loader (a 3rd party company - not Scott Roofing) - fell through my roof when delivering. Honest accident. They had a repair person there in minutes and properly fixed an entire side of the roof, actually adding value to my home. They let me know of the problem right away and did not try to hide it. There was no cost to me and they made sure I was happy with the work. "
"They finished the roofing just before a very powerful windstorm. I found a roofing nail on my deck not long after and wondered how many might be scattered on the lawn or neighbours lawn. Because the work happened while my family was on vacation, I didn’t want to mow my lawn, now very long due to vacation absence (ie shoot nails around) or have my kids play in the yard for fear of injury and therefore potential litigation. They agreed at no extra cost to come and do a second round of cleanup with a magnet. They did, and everything has been clear; my neighbours said they asked them if they could go over their yards too just in case."
"Scott Roofing’s quote came in 10-12% under 3 other companies that I contacted."
JOB Heating & Air Conditioning’s wonderful staff will be more than happy to provide you with an estimate for any home comfort improvement that you have in mind. They also offer training classes at your personal site for maintenance and they also offer home heating tune-ups. JOB are Trusted Saskatoon Furnace experts and they can also help you with all your Saskatoon plumbing needs! In their latest Saskatoon furnace tip, owner Jeff Bolton, shares why you can trust JOB with your Saskatoon heating and furnace needs.
Is Replacing A Furnace Difficult?
I get this question quite often and the answer is no not for industry professionals like J.O.B Heating and Air Conditioning. We specialize in replacing furnaces, air conditioners and water heaters. In fact, many times we replace the furnace, air conditioner and water heater all in the same day. Our process is simple, you ask us to come in and offer you a quote for replacement. I will come over to your home at no charge (within a 30KM radius of Saskatoon), I will view your old furnace and equipment. Look over the venting options and make sure that there are no unforeseen hiccups. Sometimes these hiccups do happen but when we see them ahead of the install date and plan for them then it becomes a seamless replacement.
You want to be wary of the company that will offer you an estimate over the phone or the contractors that don't spend any time looking at your equipment or the install. They will say that they are "bonded" and you have nothing to fear. This may not always be the case. To be bonded simply means that in order to get as gas licence we need to put up a $5000 bond. Yes, that’s all that's required $5000. This is why it is important to choose a contractor that would not only be licensed and bonded but would be part of professional groups such as the Sask Energy Network or Trusted Saskatoon.com. J.O.B Heating and Air Conditioning is very proud to be a part of both of these professional organizations.
Being part of Trusted Saskatoon.com means that Trusted has looked behind the curtain and found that we are a company with high moral values. We also agree to uphold the 5 Trusted guarantees. Being a Sask Energy Network member also requires a high level of professionalism and Trust. J.O.B Heating and Air Conditioning carry a $5 million dollar liability policy when most companies carry $2million. We proudly share our WCB letter of good standing and a copy of our insurance certificate with every quote we do.
J.O.B Heating and Air Conditioning will make the replacement of your HVAC equipment an easy process. With the new Sask Energy furnace replacement plan and our financing options, there has never been a better time to replace your furnace, air conditioner and water heater. Don't be worried about an old or untrustworthy furnace, call J.O.B Heating today for peace of mind.
"Your comfort is our concern"
Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather, and for over 5 years as a Trusted Saskatoon window coverings professional, there have been zero complaints from her clients.
Expert Advice
The Trusted Saskatoon team finds Heather to be very knowledgeable, friendly and responsive. Heather installed new roller blinds in the Trusted office recently and we were very happy with the install, service, price, and look of them. Not only does the colour go well with the space they are also very functional. Heather asks all the right questions to make sure that the window coverings she recommends fit your needs, whether it is your home or business.
Convenience
Shopping the traditional way from store to store is very time-consuming so Heather felt a mobile service was definitely the way to go. Made in The Shade they come to you and she will fit in with your busy schedule. This also reduces their overhead and she passes those savings right on to the customer!
“Beautiful Blinds, very cooperative, Heather is amazing. She has a very nice taste for interiors & very professional . I am a happy customer of her & recommend going there. She is very competitive for pricing. I did a lot searching but she offers the best deal & they were installed & look amazing now. Also to nore I have 6'X6' window and she offered Child-safe cordless coverings for the same price as corded ones. Just give Made In The Shade a try and you will notice right away.” Shishir Rai
“I can't say enough great things about Made In the Shade Blinds Saskatoon. Heather really cares about providing the best service possible and I she makes the entire experience from beginning to end so simple. The prices are great and she has access to all the brands you would want. It is easy to see why she is a Trusted Saskatoon blinds and window covering business!” Sara Wheelwright
Heather Boyko is ' The Shady lady' and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts
Sunview Windows and Doors manufacture windows in their Saskatoon factory. They install new and replacement windows to home woenrs and busineses to Saskatoon and across Saskatchewan. They also sell high quality doors, security shutters and blinds. In addition, they also manufacture solariums (also called sunrooms), screen rooms, conservatories and patio covers via their sister company, Sunview Solariums Ltd.
Sunview's great reputation is built on the foundation of trust, integrity and doing business the right way.
Owners Rod Buell and Michael McLachlan are committed to providing 100% customer satisfaction. They invest time and energy ensuring Sunview Windows and Doors and Sunview Solariums offer consistently high standards of quality and workmanship. The Sunview team are always looking at new and innovative products and they are willing and capable of taking on any project, including custom manufacture.
The Trusted Saskatoon team enjoys working with Sunview, we have always found them to be very knowledgeable, friendly and responsive. They stand by their products and have an excellent warranty.
Not only does this company manufacture windows in Saskatoon, made to withstand our harsh climate, but they also manufacture Sunview sunroom's (also known as conservatories or solariums).
Conservatories are a fast-growing trend in Saskatchewan. Conservatories have been popular in Europe for many years and Sunview solariums supply customers across North America. These stunning products are a great addition to any home as they extend the comfort and living space, as well as protecting homeowners and their guests from pesky insects and the elements.
The Sunview team are skilled professionals and their goal is to provide the best possible experience from start to finish. They provide financing and have many happy clients who are thrilled with the work Sunview has done for them. Contact them today to start the home update of your dreams!
As their tagline clearly explains...
We build them – We install them – We stand behind them
Rod and his team did a fantastic job for us. From the initial walk-through consultation, providing us with some great options, remeasuring things at the time of order to confirm to final installation, it was a great experience. We would not hesitate to use their services again or refer them to friends or family. Dean York
