The Trusted Saskatoon businesses become Partners with a contract, and they become part of a community. In a community we all have our parts to play to ensure the directory maintains the standards and high level of integrity we demand. To ensure our partners are upholding these guarantees on a daily basis, we have a mystery shop program. We reach out to normal everyday people who we know are in the market for local products and services, and we ask them to add our Trusted Partners to their list. We then send them a report so they can share their experience.
Made In The Shade Mystery Shop
Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather as a Trusted Saskatoon window coverings pro for over 5years- so how did she perform in a Trusted Mystery Shop?
MYSTERY SHOP CHECKLIST
1. How was the greeting/ welcome/ call answered? Friendly
2. If retail: Appearance of the store/staff and showroom? N/A
3. Product/industry knowledge of staff? Rating 9/10
4. If a quote is required is the quote well laid out/ clear? Yes
5. Did they ask where you found them? I believe I gave that information
6. Overall experience 1-10? 9/10
7. Would you return as a customer/ recommend them to close friends? Yes
8. Did anyone stand out as exceptional? If so who? Why? Heather was the representative I was dealing with, Very Professional.
TRUSTED GUARANTEES
1. Provide the service and quality promised. Yes
2. Complete the job on time. Yes
3. Charge the price quoted with NO surprises. N/A
4. Communicate honestly and be responsive to customer needs. Yes
5. Resolve any issues with customer satisfaction in mind. N/A
GREAT job Made In The Shade! Proving yet again that you deserve the Thumbs up from the team at www.trustedsaskatoon.com
Heather Boyko is ' The Shady lady' and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts
Heather Boyko, the owner of Made In the Shade Blinds Saskatoon, is committed to helping her clients get their windows on the best-dressed list! They offer FREE in-home consultations, where they bring the showroom to you. Not only is this more convenient, but it also allows you to see a variety of choices for your home, surrounded by your colours and furnishings, in your home’s own natural light. The Trusted Saskatoon team enjoys promoting Heather, and for over 5 years as a Trusted Saskatoon window coverings professional, there have been zero complaints from her clients.
Expert Advice
The Trusted Saskatoon team finds Heather to be very knowledgeable, friendly and responsive. Heather installed new roller blinds in the Trusted office recently and we were very happy with the install, service, price, and look of them. Not only does the colour go well with the space they are also very functional. Heather asks all the right questions to make sure that the window coverings she recommends fit your needs, whether it is your home or business.
Convenience
Shopping the traditional way from store to store is very time-consuming so Heather felt a mobile service was definitely the way to go. Made in The Shade they come to you and she will fit in with your busy schedule. This also reduces their overhead and she passes those savings right on to the customer!
“Beautiful Blinds, very cooperative, Heather is amazing. She has a very nice taste for interiors & very professional . I am a happy customer of her & recommend going there. She is very competitive for pricing. I did a lot searching but she offers the best deal & they were installed & look amazing now. Also to nore I have 6'X6' window and she offered Child-safe cordless coverings for the same price as corded ones. Just give Made In The Shade a try and you will notice right away.” Shishir Rai
“I can't say enough great things about Made In the Shade Blinds Saskatoon. Heather really cares about providing the best service possible and I she makes the entire experience from beginning to end so simple. The prices are great and she has access to all the brands you would want. It is easy to see why she is a Trusted Saskatoon blinds and window covering business!” Sara Wheelwright
Heather Boyko is ' The Shady lady' and she is a caring, helpful professional who is fully invested in providing the best possible customer service. We are proud to continue to promote Heather and her growing business Made In The Shade Saskatoon are Trusted Saskatoon Window Coverings experts