Being a Trusted Partner on the Trusted Saskatoon Directory of Excellence comes with a lot of responsibility - no other directory, advertising company, or 'watchdog organization' puts businesses through the ongoing process we do before we promote and endorse them.
Why Choose a Business On the Trusted Saskatoon Directory?
All of the Trusted Saskatoon partners have to pass a unique verification process, they are then annually contracted to uphold our 5 Trusted Guarantees. The partners then become part of a local community of Saskatoon and area businesses that we promote with a strong local marketing campaign. We also have a Trusted MYSTERY SHOPPER PROGRAM. This is where we find and engage with normal everyday people, just like you, who are looking for products and services in Saskatoon and area. We approach individuals we can see are looking for a local business and we ask them to mystery shop Trusted Saskatoon Partners. Those that agree to be Trusted mystery shoppers go about their usual business, except at the end they fill out a report to tell us about the experience. We then share it with you! We are thrilled to share our latest mystery shop.
Perfection Plumbing & Drain are Trusted Saskatoon Plumbing and Drain Cleaning Experts
Date of Mystery Shop: July 2023
Name of Shopper: Chad M.
MYSTERY SHOP CHECKLIST:
1. How was the greeting/ welcome/ call answered? Extremely friendly and helpful.
2. Product/industry knowledge of staff? Both people I talked to were very knowledgeable and helpful - the plumber was very particular and did extremely good work.
3. If a quote was required, was it well laid out/ clear? Verbal quote over the phone was given.
4. Overall experience 1-10. 10
5. Would you return as a customer/ recommend them to close friends? Absolutely yes.
6. Did anyone stand out as exceptional? If so who? Why? No, although my father-in-law who supervised the installation raved about how particular and thorough the plumber was.
TRUSTED GUARANTEES
1. Provide the service and quality promised - Yes
2. Complete the job on time - Yes
3. Charge the price quoted with NO surprises - Yes
4. Communicate honestly and be responsive to customer needs - Yes
5. Resolve any issues with customer satisfaction in mind - Yes
ANY OTHER COMMENTS?
The only thing they could do better… I called on a Saturday and the call centre person who answered said they do work on Saturdays and someone would call me that day. I got a call on Monday morning. It was not urgent and was ok to leave until Monday however I was expecting a call on the weekend because that is what I was told would happen.
THANK YOU CHAD FOR YOUR HONEST REVIEW!
Yet again showing you deserve the Thumbs Up from www.TrustedSaskatoon.com
If you are experiencing any problems with your toilet or just want an updated look and better water efficiency, contact us at 306-652-9556 or
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